Our Policy's

• Final balance is due at the end of your dog’s stay
• A 10% deposit is required to secure all reservations
• December bookings are subject to a holiday surcharge of up to $5 per dog

 (Christmas, Thanksgiving, Fourth of July, Memorial Day, Labor Day, Spring Break)

• Holiday reservations require a 50% deposit at the time of booking
• Reservations without a deposit after 7 days may be cancelled
• Cancellations or no-shows during holiday periods forfeit the deposit
• Spring Break (March) follows the same 50% deposit requirement
• Deposits cannot be applied to other services
• Holiday and peak stays may include a seasonal surcharge of $3 per night, per dog

• 10+ days’ notice: Account credit will be issued
• Within 7 days: Deposit is forfeited
• Holiday cancellations & no-shows: Deposit is forfeited 

Please note:

All refunds (when applicable) are subject to a 3% processing fee.

 For the safety of all dogs in our care, proof of the following vaccinations is required before services begin:

• Rabies
• Distemper/Parvo (DHPP)
• Bordetella

• A 10-minute grace period is allowed for drop-offs and pick-ups
• Late arrivals may require schedule adjustments
• Pick-ups beyond the grace period may incur late fees
• If you are running late, please contact us as soon as possible

 Missed appointments without prior notice may result in forfeited services and additional charges.