Dog Training Policy

Final balance is due at the end of your dog’s stay, in accordance with our cancellation policy. A 10% deposit is required to secure all reservations, ensuring your spot in our training programs policy. Please note that December bookings are subject to a holiday surcharge of up to $5 per dog, and all pets must meet our vaccination requirements.

(Christmas, Thanksgiving, Fourth of July, Memorial Day, Labor Day, Spring Break) Holiday reservations require a 50% deposit at the time of booking. Please note that reservations without a deposit after 7 days may be cancelled according to our cancellation policy. Cancellations or no-shows during holiday periods will forfeit the deposit. The Spring Break (March) period follows the same 50% deposit requirement. Additionally, deposits cannot be applied to other services or training programs. Holiday and peak stays may include a seasonal surcharge of $3 per night, per dog, and all guests must adhere to our vaccination requirements.

10+ days’ notice: Account credit will be issued according to our cancellation policy. Within 7 days: Deposit is forfeited. Holiday cancellations & no-shows: Deposit is forfeited as stated in our training programs policy. Please note: All refunds (when applicable) are subject to a 3% processing fee and must comply with our vaccination requirements.

For the safety of all dogs in our care, proof of the following vaccinations is required before services begin. Please be aware of our vaccination requirements, which include: Rabies, Distemper/Parvo (DHPP), and Bordetella. Additionally, if you need to change your plans, please refer to our cancellation policy, and for those interested in our training programs, please review the training programs policy.

A 10-minute grace period is allowed for drop-offs and pick-ups, in line with our cancellation policy. Late arrivals may require schedule adjustments, and pick-ups beyond the grace period may incur late fees. If you are running late, please contact us as soon as possible to discuss your options, which may also relate to our training programs policy and vaccination requirements.

According to our cancellation policy, missed appointments without prior notice may result in forfeited services and additional charges, as outlined in our training programs policy and vaccination requirements.